Frequently asked questions
HOW DO I SECURE MY WEDDING DATE AND RESERVE YOUR TEAM?
The first step is to check our availability. Next, we request a contract to be signed along with a $75 retainer before the reservation will be reserved exclusively to you and your bridal party.
WILL YOUR TEAM TRAVEL TO MY LOCATION?
To ensure a restful morning, allow our team to come to you and leave the travel to us! Our travel range is 20-mile radius from Minneapolis, MN. The travel fee is $35 per artist that is booked for your special day. After 20 miles ($35) the standard mileage rate of .59 per mile round trip will be added to our artists travel fee.
DO WE REQUIRE A MINIMUM NUMBER OF services?
Standard pricing for events- 5 services per artist/s. We have created a petite package price and a standard package rate as we believe no matter the size of group you all deserve a glam and pamper day.
HOW LONG DOES EACH SERVICE TAKE & HOW MANY ARTISTS WILL BE PROVIDED?
We allow 30-40 minutes per service for the bridal party members/VIP’s and 60-70 minutes per service for the bride. Once we have determined the total number of services contracted and the completion time, we will compose a bridal beauty timeline with the number of stylists that will be secured for your wedding. With enough notice, we can assemble as large of a collection of beauty professionals as needed for your wedding day. Pending availability, additional artists will be added for every 5 services booked.
Should I arrive with my Hair and face clean?
Yes please! We operate on clean and completely dry hair. there is not time to blow-dry hair in an event schedule and we cannot curl wet hair. but... Dirty hair styles better! a myth that that we are trying to correct. :)
Please also arrive with a clean face, no makeup on.
Will my pricing change?
Although it's not common for pricing to change, sometimes it can. We base our pricing on prorates that are made according to your contracted headcounts, and our timing standards that each service typically takes. If you have a more complex hair style or makeup look it could be subject to additional charges. IF YOU BELIEVE YOU MAY HAVE A MORE COMPLEX HAIR STYLE OR MAKEUP SERVICES. WE STRONGLY ENCOURAGE VOICING THE REQUEST AND HAVING THAT PERSON RECEIVE A TRIAL RUN. Some of the things that could change your event day pricing are- LONG THICK HAIR WITH or without EXTENSIONS, FULL GLAM MAKEUP LOOKS, INCREASING YOUR HEADCOUNTS, INSTALLING EXTENSIONS FOR DESIRED LOOK, VENU OR LOCATION CHANGES, MILAGE INCREASES, START TIME EARLIER THAN 6:45 AM. ETC
How can I pay for my event?
The Contracted party is obligated to pay all retainers, travel fees, gratuity, parking and hotel. We accept ACH transfers or Credit Card for the retainer. Contracted event day schedule may be paid in in full in one lump sum, or each individual receiving services may pay for their own service on the event date. Credit, Venmo, Zell or cash is accepted on your event date. Please ask what your service provider is able to accept.
DO YOU OFFER A PREVIEW/TRIAL APPOINTMENT?
Yes. The preview appointment is a great way for us to get to know one another. It’s an opportunity to see how your hair and makeup will look at YOUR EVENT. Booking a preview appointment gives us the advantage to ensure you look and feel amazing.
Preview appointments are offered to our contracted clients. Our preview sessions are offered up to three months in advance to your event date. The lead artist that the preview appointment is booked with, will also be the same lead artist on your event day. Please keep in mind our peak season is April-November. During peak season we cannot guarantee trial run on the weekends due to the volume of weddings we service.
WHERE CAN I DO MY PREVIEW/TRIAL?
We have several options- our artist can travel to you for a standard trave fee if you would like them to come to you. We do have a studio in Osseo, MN that can be reserved for use when available. Please inquire.
DO YOU NEGOTIATE THE TERMS OF THE CONTRACT OR PRICING?
Due to the volume of EVENTS, we contract, we do not negotiate. We have chosen to share our pricing online and believe in equal pricing in order to provide a uniform and consistent experience. By creating consistency in our pricing and terms, we can focus less on administrative paperwork and
more on what we do best,
WHAT IS YOUR CANCELLATION POLICY?
Due to the nature of our business, we have reserved your artist to your event only. Since they have been contracted to your event for an upwards of 6 months or more its not likely, that if you cancel short notice that they will be able to recoup income with another event on the same day. If for any reason you need to cancel your reservation with Style House, you will forfeit your retainer. (Barring any acts of God or any other unimaginable event that creates a reason to cancel we do uphold a policy for cancelation.) If you are able to cancel before 120 days ahead of your event you will not be charged for any services. At 100 days ahead of your event (20-day grace period) you need to cancel we will charge for 30% of your contracted event. If your wedding day needs to be moved, we will try our best to accommodate your future date if at all possible.
HOW DO I REACH STYLE HOUSE?
Email will always be best email@example.com
It keeps our communication in the same location, so CONCIEGERE TEAM doesn't miss any important updates. Due to the nature of our business, we are not always at the computer. We will do our best to return emails and calls within 12 hours or less. We understand time is important.